Call them at to request your credit. By Kyle James. Photo Credit to Mike Mozart. This site uses Akismet to reduce spam. Learn how your comment data is processed. I find it all depends on the store. I used to go to my local store for returns and even worked there but they always gave me weird looks and beer seemed to helped me.
As a result, I ended travelling to another store that always helps me with any issues without any fuss on defective product exchanges. I never abused their policy but some employees can be jerks even when you worked there when it comes to any refund or exchange while other employees are really nice about it and they help you out with any problems.
You can request a refund for the Pro subscription within seven days of signing up. You can contact GameStop customer support by mail, email, or telephone to submit your request, after which you will be downgraded to a free account. DoNotPay can help you with that too! It takes between three to five business days for a GameStop refund to show up in your bank account. You can contact GameStop Customer Support via phone or an email online form.
It takes 24 to 48 hours to receive an email response from GameStop Customer Support. If you prefer to call, you can do so by dialing Their working hours are:.
You can also let DoNotPay help you with this one! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries.
Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Make DoNotPay your virtual assistant now and allow us to take over your time-consuming tasks! All you need to do is sign up in your web browser. How long does it take for Petsmart to refund money? Can I return something to target without a receipt? What stores can you return items without a receipt?
How many times can you return at Home Depot without a receipt? Why do stores ask for ID returns? Can I return an opened item at Target? That was over 2 weeks ago!!! I called the local shop and was told to call customer service, called customer service and was on hold for 2 HOURS, only to have someone answer and then hang up!! I feel as though they have have totally stolen my money and are not worrying about my gift card!!
I swear I want to press charges for theft!! On hold for over 2 hours trying to get information about processing a return We all need to stop buying from GameStop and put them out of business. They don't care about none of these complaints because people still keep buying the money keeps rolling eventually got screwed over enough people to where maybe they'll care.
Yeah I don't know what's going on with GameStop bought a refurbished PS4 Slim already reset twice and want to return been on hold for 2 hours and no one returned my emails.
I'm pretty sure they don't have anyone answering phones if all of us are experiencing the same thing sad that this company would act like this during a time like this. Classic Bait-and-Switch. I thought I could trust a corporation more than some dude in his basement, but, boy was I wrong!
Impressively scummy business. Also bought a game for my nephew for Christmas which was obviously scratched. Keep on keeping on Gamestop! Purchased joycons online to pick up at a store.
While ordering online t he sure said store had them in stock, upon arrival for pick up, I did not receive joycons. It's been 3 days and still no refund and I've called customer support and no answer after 3 hours multiple times.. So i bought a ps4 with games, was told it got canceled, now yall charged my account, and i have been on a call for 40 mins and other days 3 hours with no answer if i have to get my lawyers involved i will im sick of this.
Worst customer service in the world. Gamestop decided to cancel my online order two hours after I bought a Nintendo switch and new Zelda game.
Everything was in stock ready to go according to the sales associate i spoke to minutes prior to ordering online. No idea if I'm getting a refund or why the order was even canceled in the first place.
No one answered my phone calls to customer service hot line or that same store I was going to pick up the products from.
Same with emails zero responses. Never doing business with Gamestop again such a shame. I understand I should have checked the game upon receiving it, but I grew up in the days where stores like gamestop cared about the physical copies of games, and even offered disk buffing services to help get the disk working again.
It was also my fault for trusting gamestop to preform a standard staple service like checking for scratches, because this scratch is very obvious, anyone who would look at it could see it's clearly damaged.
My brother is cheating and thripowed it in the trash your company actually sucks. This whole thing was so disappointing. Worst experience ever! Have purchased before, but I will not be giving my money to GameStop anymore! Bought Donkey Kong Country-did not work. Live and learn. Has anyone had any luck with support? My switch keeps freezing after just a few minutes no matter cart or charge. Factory reset 2x. Im concerned my warranty will expire while we are all on lock down. I also emailed them with no response.
Perhaps Nintento will assist once they are out of lockdown. Bought a PlayStation 1 System console and it does not work.
It didn't read any of the games I purchased with it. I've emailed GameStop customer service 3 times and have heard nothing. I've called twice and been put on hold for over an hour, both times.
I bought a controller with a warranty. Controller stopped working a few months after purchase. I'll just return it and switch it out for a new one like I always do.
GameStop gives a great big hypothetical "we're going out of business soon so fk you" to me. Went to the store and they will not honor or exchange any items due to COVID19 but if I buy a completely new controller then fk COVID19 we will go to the door and give you that same controller we owed you anyway.
Well apparently if you bought a product and paid for the warranty, and its been a month and a half n its messed up. Its a year warranty Yhey said they are not accepting it at the moment This pissed me off today. No local stores can take returns or exchanges. Going to try to call their Corporate number. Hope they'll just let me return it, I don't want their business. I'll go purchase new from a different store.
Not sure what I can do I don't want my money back just give me a super Mario sunshine that works! Beyond ridiculous! I ordered two games online. System stated the games were in stock. Then after funds were removed from my card I received a email stating order cancelled due to the store not having them in stock.
The order should have been verified before funds removed. Now I have to wait days for a refund. It took minutes to take the money but days to receive a refund. Poor customer service. I went to game stop yesterday to return a game but you all were closed so I want my money back since I tried but the government shut everything down.
Ok i have always been loyal to gamestop but now im flat out just MAD I bought the "Refurbished" i use that term Loosely With black ops 3 and 4, call of duty ww2,infinite warfare and advanced warfare.. First of all i understand that ps4 have a built in fan but when i can hear that fan.
In a 4 bedroom apartment fromm the living room with my bedroom door shut and my tv on? Yaaaa sounds like its gonna blow up!!! Now on to the next thing,i go to put a disc in and i tap it it should go in.. Oh and lets put the cherry on top no matter what game im playing the online LAGS and i am a online gamer.. And it was of course on xbox one which never had 1 problem way to go microsoft!!
To go back to tbe system i alway loved!!! And redo all the stuff i alrdy did or bought for them.. So i could be the gamer i am And this is what i get problem after problem? I have mixed emotions about Game Stop I wanted to trade it in for at least store credit but I don't have the receipt, should I try to sell it elsewhere?
The reason why I want to sell it is that we have an old Wii and it can't read the discs very well. One of the scarce times we are in Game Stop we saw the Nintendo Switch and thought that would be a good upgrade for the Wii it is like dollars! At least it is four hundred in GameStop where the prices are double what you pay for them anywhere else! Son bought me game for my BDay and because it turned out to be more of an arcade game than the RPG as it appeared to be, I cannot play it because physical disabilities.
We tried to return the game within 24 hours of purchase with receipt and was told that they would give me trade in value. What was the point of getting the receipt or calling it a "return"? I could trade it in without a receipt and even months later. I bought a used glacier white ps4 on November 22nd last night January 29th my unit will not power on. After some investigation I found that I need to replace the power supply. I am 49 years of age I say all of this to that I've only just started playing this thing and the power supply goes!
I understand that it's used but 30 days? I guess if I played it more it would have failed within that time frame. We have the original receipt. Son was not interested. It was obviously purchased before then.
They claimed there system would not let them put it through. GameStop You are trash. Any and all business with you is over. I can honestly say that GameStop took care of me despite some of the negative feedback here.
I ordered a PSVR online and it never arrived but the carrier reported it delivered. Initially, GameStop advised me to take it up with the shipper and the shipper advised I take it up with GameStop with left me in stuck between a turd and a hard place. After contacting GS again with this matter, they had the shipper conduct an investigation and my money was refunded not long later. I appreciate GS and their customer service I'm satisfied and I'll definitely be order from them again.
As I read thru these comments I'm like yup, they've done that to me. That too. Holy crap, that too. I'm sitting here going wow they've beat me over the head for thousands of dollars and I just took it; let their arrogant associates buttram me right to the bank. No more. Even that isn't very satisfying. Worst part is, I read approximately 75 comments. Found one that slightly defends policy. The others clearly show that GS doesn't care about it's consumer.
Not one bit. Always have trouble with theses money hungry kunckleheads. Bad return policies. A 25 dollar charge kit for Xbox had to return twice well first time they exchange for a new one couple months later the new charge kit the battery won't charge. They won't exchange for new one.
I will never shop there again. Amazon is cheaper and better product. GameStop would not take an Xbox one x within 10 days of purchase for a full refund but offered a trade in at less than half price because the box was opened.
The trade in would be store credit not money. Bought a preowned sunburst special edition ps4 controller and got the warranty on it. Speaker sounds awful and I have to press buttons more than once most of the time. I brought it back to Gamestop but they said the only thing they could do was exchange it for a normal controller; I was very disappointed as I bought this controller because it is rare.
I paid for warranty for no reason,and will have to pay to repair the controller just because of Gamestop. I bought a new PlayStation 4 bundle online and received a used one. So I go to the local GameStop to be told they can't give me what I ordered.
I had an email confirmation of my order. The cashier said he couldn't do anything but give me a refund. Since I used a debit card they had to put it back on the card.
He said it would go straight back on my card. Well it didn't. And it's a week before Christmas. I can't give my kid what she wanted. All because GameStop refused to send me what I ordered. Then lied about the money would be back on it before I left the store. I will never ever by anything from this place.
I will tell everyone how screwed up the whole experience with buying new PS4. Nothing beats having the employee tell you. That your better off coming in to a local GameStop. I'm furious and literally in tears. It took forever to save up the money.
And now I can't get PS4 in-store till my refund is back on my card. It's hard being A single parent as it is. This store obviously don't care about any of their customers. Bought a psvr and wanted to return, unfortunately the box was opened and gamestop refused refunds. Unfortunate policy, I remember why I stopped buying from this chain of stores. I just tried to returning a undamaged xbox elite 2 controller and they said they cant do anything about it!
Explain gamestop! Just tried returning a pair of Kontrol freaks. It's been a week and a half and receipt says on the back and I quote " New opened accessories can be returned or exchanged with original receipt within 30 days and yet the cashier guy said he couldn't accept a return or exchange it for me because they just.. Can anyone explain this? Hello I just tried to return a ps4 in working sellable condition with all the packaging and Gabriel in Mt.
He also said he acted on the behalf of his store leader. And said I was "shady". I have 2 controllers one I just bought and when I play games my character starts looking up and another one where I can spin the right joystick I was wondering if I could trade these in for new controllers. When a person buys a game console, gets it home, and it stops working after a few days they should give full refund with receipt if a customer wants a refund, like any other reputable business, within 30 days Amazon, Walmart, best buy that is the industry standard I love gamestops used game policy.
Buy a single player game, play it and beat it in a week. Take it back and get a second game for free Oh and people you sound stupid complaining about gamestop not taking new games and stuff back after you open it. Best buy, target, walmart, amazon, etc They will replace it but refund. Bought a used psvr headset to use with steam on my PC. They had to special order it from a different store and had it 2 day shipping straight to me.
Day 5 I finally received it. Day 6 I spend 2 hours trying to set it up but apparently 2 monitors plus vr equals errors. Plus I didn't like the way it feels. Day 7 I bring it, all cords and receipts and shipping label and box yet the "best" they can do is store credit.
Now I remember why I haven't been to GameStop in years. They couldn't care less about their customers. Bought a XBOX ONE game and i didnt like it then i tried it again the next day and it didnt work so i brought it back and they said NO i came to suprise to realize gamestop is accualty a horrible place. Bought a used Xbox one last week. After waiting the hour for RDD2 to load, I switched back to the game disk and the console immediately switched off and never again turned back on.
God they check their used equipment before reselling it. Pretty much means if you buy a PS4, open it for a second, close it, and try to return it I had back to back arguments with the store managers there and eventually got my bank involved to reverse the charge.
This means if you buy a new console, open it, then decide you don't want it, you cannot return it. I just confirmed this with my local store. Got the game didn't work ps4 pro couldn't read it won't be buying from game stop no more hope I can get my money back. They do great with old console games such as ps3 and xbox but when it comes to next gens there to expensive don't work most of the time and they don't except them if it's even been opened.
I just bought an Xbox one and within two days it doesn't even turn on anymore. Bought the new combat game two days ago. Absolutely hate it. Played it once, put it back in its case. I figured since it didn't meet my satisfaction I would be able to exchange it for something equal or even lesser value So how are we supposed to know if a game we buy is lame and isn't satisfactory if we don't play it?
Lesson learned don't buy new games from gamestop If I take it off, will that effect my warranty on it? Naught mk11 for xbox1 while playing it freezes for second or two trying do combos. GameStop bought premium edition. They don't wanna refund or let me trade for different game.
It's absurd to not accept unopened items with receipt for only 30 days, which is no doubt a big inconvenience for a lot of people around the holidays since most of us start our shopping early, glad I know now, unfortunately though it will do me no good with my completely not needed 80 dollar playstation headset now! I recently bought a pre-owned Nintendo switch, and a pre-owned copy of Super Mario Party, tried to return it immediately, they told me that because I used a Chip debit card I can only get my refund by corporate check, and it takes 25 days to get back, this is the last time I will ever shop at GameStop ever again.
They don't care about their customers, all they care about is ripping off people. Why does it take 25 days to get back my money even though I returned it immediately the next day? I don't understand why couldn't they put the money back in my debit card instead of forcing me to wait till the end of the month.
I got a xbox 1 only had it 5 months it turns on but black screen I call gamestop they say we can't help you call Microsoft and good luck on that I was like wow i've spent alot of money in these stores and I spent tons on this system and it's like screw you I will never buy again from them. So I bought a brand new ps4 slim 2 days ago and it didn't satisfy my gaming needs but I have already use it but I have the receipt can I rerun it and get a refund.
So I bought fable 3 just opened it and I didnt even take it out because I noticed a crack I lost the receipt I was wondering before I made the trip if I would still be able to return it?
I understand this stuff happens i would like to exchange it but I dont think they will. I had purchased a ps3 and a psvita from you and neither worked! I return these products and only got a refund for my ps3 not for the vita! This was on Feb 25 and I'm still waiting! Someone contact me about this as I can't seem to talk to a real person!! GameStop's return and refund policy is clearly printed on the back of all receipts. Flip it over and read it. That's quite literally all it takes. Took them back the next day with the receipt and was told I couldn't return them for a refund.
Opry Mills Mall Nashville Tennessee purchased game PX4 when I opened it inside a old game Xbox tried to return it they would not give me my money back. So is this the new scam passing old games off like they were new. As I am reading the experiences listed here, I wonder how their experiences went.
Here is the bulk of what I am reading: "I didn't bring my receipt and I expected full refund" "I expected to get 60 dollars when I sold Gamestop my game but didnt, because I was dumb and did not consider that Gamestop gets things whole sale price guaranteed from the factory and their unsold units sometimes can be compensated by the software company.
I thought it was a blank check to exchange my system no matter what happens no matter many times a doi. This policy is so stupid I got a 60 dollar game and they refused to give me my money back when I went to return it unopened. They only gave me a 18 dollar discount. I just don't like the vague wording around new consoles. If you purchased one , and literally just OPEN the box , without playing anything , possibly unpacking it..
They make it seem as if you have a 30 day return period , and this is stated when purchase. They should be MORE clear about the fact that the item must not be opened or touched in any way for this to be liable. Since they are the same item essentially, she put everything away immediately, and my sister let me know they don't need it. A brand new system, purchased 3 days, not even fully opened.
It's just disappointing. I understand you lose value , but I know the refurbished ones are on the website It does not feel as if customer service is important to them at all.
Sent in my defective dead battery gameboy color and gameboy advance games for an exchange. They should have received it5 days ago and have not heard anything back email or junk email wise.
Wondering how my games are being processed and exchanged. They now just ignore and its months later. He was not told that when he purchest and no where dose it say that on there receipt. As a parent it frustrats me I try and instill in my boys to do right and I feel gamestop is not standing by there products or return policies. I'm going to try and return it and see if I'm told the same.
Will post again if not taken care of. On December 29th I downloaded the 6. I took this item back to the store and did get an exchange but upon checking out they informed me that I could purchase another 2 year extended warranty or not because they wouldn't exchange it under the store warranty.
I think this was a huge mistake buying this product at gamestop because this purchase was expensive and only lasted a little over 2 and a half months.
Now as far as the warranty they don't tell you that it's only good for a 1 time exchange and then it's void. This information is not told to you nor printed on the receipt.
Or even posted in the store for that matter. I ordered a Nintendo Switch for my son for Christmas on December 3 using 4 giftcards and paid the remaining amount with my credit card. I refuted those charges because I thought someone had hacked my card number. That same day I received an email cancelling the insurance I had purchased. I also received an email indicating my package was being shipped. I received shipping information and everything. On the day I was supposed to receive my package Gamestop contacted the shipping company and requested the package back.
When I saw the status change on the UPS website I immediately called the number provided for Gamestop and waited a looooooong time to get a live person on the phone.
0コメント