An express delivery service allows you to do just that. Though DHL Express delivers parcels and letters, we are not your average mail company. After all, we specialize in express deliveries. So if you want your shipment to make it do its destination in no time, we are the go-to choice. There are several options for time-critical deliveries :. You want to ship a valuable document or object to London, Rio or Tokyo.
Are you wondering how DHL Express as a delivery company works, what are its advantages and why would you want to use it? In this article, we take a look at the different shipping options on offer, as well as sharing all the answers to these frequently asked questions — and more!
With a network of countries, DHL is the global market leader in express delivery. An express delivery ensures your package is delivered within an exact time frame. Many online shoppers choose this delivery option because it allows them to know exactly when to expect their package.
This also reduces the number of failed delivery attempts. Why should you use this carrier, what are the terms and conditions, and how does this shipping option work via Sendcloud?
The carrier offers a variety of international express services with versatile and reliable delivery options. The table below shows the differences between the companies. The delivery time depends on the shipping option you choose. DHL Express is a premium shipping option and also delivers on Saturdays. This allows you to satisfy demanding consumers, domestically and internationally.
Express deliveries are an addition to your checkout and an extra service for your customer. It also increases the chance of a delivered parcel, on the very first delivery attempt. On an international level, you can also give consumers a choice in your checkout and guarantee fast delivery.
Here are the benefits for you:. DHL Express is the fastest global shipping option on the market. The delivery time depends on the destination: how long your package is actually on the road. See how quickly your package will be delivered to a chosen destination here. On Demand Delivery gives your customer the opportunity to choose flexible delivery options once you have shipped the parcel.
Here the customer can choose whether they want to use a service point delivery, a different delivery date and more. This way, you offer even more service to your customer without it costing you extra work.
DHL guarantees that the parcel will always be delivered before 9 am the next business day. We only offset the CO2 emissions for parcels sent using our Standard service. That applies within the Netherlands and abroad. If you opt for the Express service, emissions will not be offset.
What should I do if my parcel is delayed or lost? Contact the sender, which could be an online store's customer service department. They may ask DHL to investigate your case. My parcel has been sent to a DHL Locker.
How do I collect it? We'll e-mail or text you a unique code once your parcel has been delivered. Enter this into the display on the machine to retrieve your parcel. Seven days at most. We'll notify you when we've received your parcel and will send a reminder three days later. You'll then have a week to collect it before it's sent back to the sender. A DHL Locker is a yellow wall with lockers. It's a simple and easy way for you to send and pick up parcels yourself.
Most DHL Lockers are accessible 24 hours a day. If you've sent your parcel to a locker, we'll e-mail or text you a unique pick-up code once your parcel is safely in the locker. You can then pick it up when it suits you within the following seven days. If you don't come pick up it, it'll be returned to the sender. We'll notify you immediately if your parcel won't fit in a locker and will take it to the nearest DHL store. How long is my delivery code valid for?
You can change the time or location of delivery until the DHL driver is at your door. The sooner you choose, the more delivery options you have. You always need to bring a valid proof of identity ID card, passport or driving licence when picking up your parcel. Some online stores only allow for the intended recipient to collect the parcel. You will be notified if no one other than you can pick it up. In most cases someone other than the intended recipient can collect it as well, but only if they bring a valid ID.
I have a complaint about how my parcel was delivered. What can I do? We're sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order.
They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department. My parcel has been returned to the sender. Unfortunately, we will no longer be able to intercept your parcel. We recommend that you contact the sender, which could be the customer service department of the online store where you ordered the parcel. They can ensure that your parcel is resent. Can I have my parcel delivered to a different address?
Unfortunately, that is not possible. Please contact the sender, which could be the customer service department of the online store where you placed your order. Follow the instructions on the yellow DHL card in your mailbox. Can I have my parcel delivered to a different address?
No, unfortunately that is not possible. The second delivery attempt can only take place at the same address. Contact the sender if you want your parcel to be delivered to a different address. Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender. Yes, they can. You can give the card that bpost left in your mailbox to someone else to collect your parcel from the DHL ServicePoint.
Why must I collect my parcel at a DHL location? If you're not at home for the first delivery attempt, our DHL courier will automatically come back the next workday. If you are not at home the second time, your shipment will be sent to the nearest DHL location where you can pick up your parcel within five working days. When picking up a parcel, a valid identification document identity card, passport, or driver's license is always required.
I have a complaint about how my parcel was delivered. What can I do? We're sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that your complaint is dealt with by us. You can also submit your complaint to DHL Parcel's customer service department. My parcel has been returned to the sender.
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